The Problem
A loan officer deciding on an application under time pressure is doing informal risk scoring in their head, and two officers looking at the same file can reach different answers. Inconsistency is expensive in both directions: approving defaults costs money, and declining good applicants costs growth.
The goal was a repeatable score grounded in the applicant's actual profile — age, employment status, monthly income, loan amount and term — that an officer can consult without needing to understand the model internals.